Emergency and Urgent Repairs

In an emergency, call our Emergency Contact Number on 0800 595 595 

Emergency Repairs

These are repairs that present immediate risks to your safety, security, health or could lead to serious damage to the property. Examples include:

• Flooding
• Total electric failure
• Fires
• Major structural damage
• Blocked drains causing flooding to the property
• Blocked toilet when there is no other toilet to use in the house
• Lack of heating in winter

We aim to attend and make safe all emergencies within 4 hours and complete any follow up work within 24 hours.

Urgent Repairs

This applies to any repair that needs to be completed quickly but is not an immediate risk to health or the safety of the property. 

Examples include:

• Partial loss of electricity
• Leaking roof
• Loss of water or heating in the summer

We aim to complete urgent repairs within 3 working days of them being reported.