When you sign up to your tenancy with us, we agree to rent accommodation to you based on the Terms and Conditions of your Scottish Secure Tenancy Agreement. Your rent is calculated monthly and is payable in advance by you on or before the 28th of the month.
The rent you pay is used in the following ways:
- To pay for repairs and maintenance to your home
- To set aside some money each year to pay for larger repairs
- To manage the Association and your home
- To repay any money we have borrowed to build or improve your home
You can pay your rent by:
- Direct Debit – we can provide you with a Direct Debit form, please complete this form and return it to us and we will set this up with your bank
- Cash/Card – this can be done at any PayPoint or Post Office with your Allpay card
- Debit or Credit Card
- Callpay – please visit one of our main offices or call us
- Allpay card – please call 0844 557 8321 (24hrs) or visit Allpay
- Direct Payments – if you are receiving Housing Benefits/Universal Credit, your rent can be paid directly to the Association
- Post – you can send cheques and postal orders to our main offices, remember to write your name, address and reference number on the back
Do not send cash through the post
Difficulties paying your rent
The Association has dedicated Rent Officers who monitor accounts to ensure that rent is being paid, but they are also there to assist you if you find yourself in financial difficulties.
It is important that you pay your rent on time each month. If you are finding it difficult to pay or have fallen into arrears, the most important thing to do is contact your Rent Officer.
Most problems with rent arrears can be sorted if early action is taken. If you are in arrears we can agree a suitable arrangement to pay off the debt. All discussions will be treated confidentially.
If you are on Income Support or have a low income you may be entitled to Housing Benefit. This can cover all or part of your rent depending on your household income and how much rent you pay.
We also have specialised staff that provide advice on money matters and other benefits at our offices. If you require assistance and would like to make an appointment, please call or visit one of our offices.
Remember, if you do not contact us or keep to arrangements made, the Association may be forced to take legal action that could result in you losing your home.
We will consult with tenants about any proposed rent increase and hear your opinions before we make a decision. We are entitled to change the amount of rent we charge, as long as we tell you in writing.