Our Performance

We aim to achieve excellence in the services we deliver for all of our customers – and we set targets to measure how we’re doing.

These performance measures help us achieve great results for our tenants, customers and our communities.

We record key business performance figures and let customers know how ng homes performs as a business each year in our Landlord Report.

These figures are also reported to the Scottish Housing Regulator. You can find out more about the results we report to the Regulator in the Annual Return on the Charter. You can also find information on reporting performance failures here.

You can also find performance information available within the Publications section of this website.

We also publish how we are doing against sector standards for customer service excellence, investment in our staff and more through our awards and accreditations.