I have one of these. What should I do?
Please stop using your air fryer – if you have been using it, let it cool and follow the guidelines below to check for the batch/model number.
If you have one of the models, please register using this link: https://www.tower-safety.co.uk/
You will need to have the following information before you begin:
- Your air fryer to check the rating label located at the bottom of your air fryer
- Access to a phone and/or camera to upload a photo of the rating label on your air fryer
- Your email, phone and address details
Once you have these details to hand, visit https://www.tower-safety.co.uk/
This link will take you to a series of step-by-step instructions on the Tower website. This will allow you to confirm if you have an affected model, and if so, what replacement options are available to you.
Can you (ng homes) do this for me?
No – this will need to be done by the owner of the air fryer. You can also ask someone you trust to help you complete the registration process. ng homes cannot do this on your behalf.
I have an air fryer, but it’s not made by Tower. What does this mean for me?
You can check the status of any product, including air fryers, on the Government Product Safety Alerts Reports and Recalls website. This website is updated frequently and products are added regularly so it’s best to check your own items against this list on a regular basis.
How can I hear about any future recalls?
It’s important to always register your new appliance – or air fryer – with the manufacturer.
You can register many appliances through Register My Appliance
If your brand is not part of ‘Register My Appliance’, you can also look online for that brand/manufacturer’s customer services team.
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