Electrical Safety

Electricity is a major cause of fires and electricity can cause injury such as electric shock, burns and falls.

We will carry out the following to help keep you safe:

• Conduct electrical safety checks every 5 years in your home, and in communal areas of all blocks, addressing any works promptly. 
• Ensure electrical safety checks are completed for properties during our void process, with any required works completed prior to the property being let.
• Maintain a register of all electrical checks carried out to ensure the effective management and monitoring of the electrical safety process.
• Ensure ng homes staff/contractors are fully trained for works undertaken in ng homes properties.

What you can do to keep yourself safe:

• Give access for all electrical safety checks.
• Ensure your main electrical board is clear of belongings and easily assessible at all times.
• Do not overload power circuits with multiple extension cables.
• Do not attempt to carry out any electrical works yourself.
• Ensure you switch off chargers etc. when not in use and check for overheating.
• Please contact us if your electrical meter is in debt prior to any electrical safety checks being undertaken.
• Ensure your personal electrical items are in good working order.

Electrical Safety Tests

Each year, we must complete essential electrical safety testing in our homes. These checks help us keep our tenants and residents safe by allowing us to examine the condition of the wiring within the home against safety standards. Wiring can deteriorate or become damaged over time, which could result in electric shock, fire, or burns. 

If you are due your five-yearly safety check soon, you will be sent a letter with a date and time for the electrical safety check.  

Please allow access to your home once you receive your letter from ng homes or one of our appointed contractors.

What should I do if the date of the appointment doesn't work for me?

We understand that life can be busy and that the visit may not be suitable for you and your family. If the time or date does not suit you, please get in touch to re-arrange an appointment which suits you. Details on how to re-arrange your appointment will be included within your letter.

Do I have to allow access for the safety check?

These safety checks are legal requirements in place to keep you, your family, and your home safe and we must fulfil them. They also make up part of your responsibilities as stated within your tenancy agreement. We will aim to carry out these checks while minimising any disruption to your home.

We may need to force access to your home if you do not allow access. This is a step we want to avoid – please keep an eye out for these letters and respond when you receive one

Mobility & E-Scooters

The health and safety of our tenants, visitors and fire protection of our buildings are our top priority. Under-stairs spaces & communal landings must not be used as they compromise the means of escape in the event of a fire.

Mobility & E-Scooters should not be charged overnight or left on permanent charge, and only charged for the manufacturer’s recommended time. Please refer to your mobility scooter manufacturers guidelines for further information.

No alterations can be made to the communal areas, your home or other spaces within a development without written consent from ng homes which will not be unreasonably withheld. It is the owner’s responsibility to ensure they comply with legislation  including registering (all class 3) vehicles with DVLA for road use.

Lost power? Here are a few things to try before you call to report a fault.

• Check your trip-switch or fuses to make sure you do not have a fault with an appliance.
  • If the trip switch is on, turn the switch off and back on again.
  • If the supply is not restored, push the “test” button.

If the switch trips, there may be a fault with one of your appliances. 

• Turn off all appliances and turn the switch back on.
• Switch your appliances on one by one. If the power trips when you turn on an appliance, that is the faulty appliance. It may be as simple as a light bulb needs to be replaced.
• Check with your neighbours; if they are having a problem, it may be a power cut.