Coronavirus Information

You should continue to pay your rent as normal. We understand that some tenants may have had their income reduced and if this is the case please contact us as soon as possible.

Our offices are now open on an appointment-only basis if you wish to pay your rent in person. Remember, you can still pay your rent using these alternative ways:

• Direct Debit – please call us on 0141 560 6000 and we can provide you with a Direct Debit form, simply complete this form and return it to us via email and we will set this up with your bank
• Allpay App - download from the App Store or Google play
• Allpay card – please call 0844 557 8321 (24hrs) or visit Allpay where you can pay online
• Direct Payments – if you are receiving Housing Benefits/Universal Credit, your rent can be paid directly to the Association

Please remember that it is still important to pay your rent. If you are facing any difficulties, please call us on 0141 560 6000 and we will be able to assist you.

If you require benefits advice please call us on 0141 560 6000 and ask to speak to your Housing Officer.

Our repairs service has now returned to normal, meaning we can deliver both emergency and non-essential repairs in our customer’s homes.

Please be aware that some of repairs may be affected by supply shortages. We will continue to prioritise emergency repairs whilst also now carrying out non-essential repair work.

If you have any queries about this, please contact us.

If you need to report a repair, please contact us using this form. Alternatively, please call us on 0141 560 6000.

We are continuing to let homes as before, and continuing to prioritise letting homes to people most in need – e.g homeless lets, applicants fleeing violence, overcrowding. Please get in touch on 0141 560 6000 if you have any questions about how we let our homes.

Applications will continue as normal over the phone or in-person by appointment. We can also offer a virtual appointment through our offices. If you wish to complete an application please contact us by phone on 0141 560 6000 or on our website, and we will be in touch.

If you are struggling with your gas/electricity bills, please contact your supplier/provider directly via their customer care number. Financial advice and support is also available through GEMAP on 0141 773 5850 or Scotland’s Citizens Advice Helpline free on 0800 028 1456.

Grants may be available through the Scottish Welfare Fund for anyone on low income, or whose income has been negatively affected by the Coronavirus pandemic, to help with daily living expenses such as food and bills, fuel (help with gas and electricity bills/meters) or heating costs.

The following numbers can be used to call your energy supplier:

BRITISH GAS 0333 202 9802

EDF 0333 200 5100

EON 0345 052 0000

NPOWER 0800 073 3000

SCOTTISH POWER 0800 027 0072

SSE 0345 026 2658

UTILITA online

UTILIA for top ups please call 0345 2068 333 (please use your 19 digit topup card number)

ng2 services have been working hard across North Glasgow to provide essential services to tenants and customers. Their regular maintenance services have resumed and include:

• Close cleaning (sweeping and mopping with disinfectant)
• Back court tidying
• Bin set tidy up
• Hedge trimming
• Weed killing
• Open space grass cutting

We are carrying out our annual gas servicing as usual. Annual gas safety checks are not only essential, but a legal requirement. Please do all you can to ensure yours goes ahead – when it’s arranged – at the time we’ve agreed with you as we have a legal obligation to ensure that all residents are safe by carrying out annual gas servicing to boilers when they are due.

Should you receive a notification that your gas service is due and you have concerns about granting access to your property or anything else regarding your gas service, please do not hesitate to contact us.

We are here to help - a friendly member of our team will be happy to discuss any questions or concerns you may have, please call 0141 560 6000 or email us at info@nghomes.net