Listen to our site
At ng homes we aim to provide first class service to all of our customers and we value your feedback. We recognise that from time to time some things can go wrong. When this happens, we want to know about it so we can rectify matters and improve our service.
You can make a complaint by phoning us, emailing us, writing to us or by completing the form below.
Please do not direct your complaint to the CEO or Chair as we have designated members of staff who will answer your complaint.
To read more about our complaints procedure, please read our Complaints Policy on our Publications page. You can also find more about the Tenants Complaints Guide and the Owners Complaints Guide as well as our Complaints and Compliments reports available on our Publications page.
Reporting a serious concern
Tenants can contact the Scottish Housing Regulator (SHR) if their social landlord regularly and repeatedly fails to achieve the regulatory requirements for social housing and this failure affects a group of the social landlord tenants.
For further information, please read the SHR’s information leaflet (Complaints and Serious Concerns) which is also available at reception in our offices.
Please use the form below for details of your complaint.
