Coronavirus Information

You should continue to pay your rent as normal. We understand that some tenants may have had their income reduced and if this is the case please contact us as soon as possible.

As our offices are closed due to COVID-19, there are alternative ways to pay your rent:

• Direct Debit – please call us on 0141 560 6000 and we can provide you with a Direct Debit form, simply complete this form and return it to us via email and we will set this up with your bank
• Allpay App - download from the App Store or Google play
• Allpay card – please call 0844 557 8321 (24hrs) or visit Allpay where you can pay online
• Direct Payments – if you are receiving Housing Benefits/Universal Credit, your rent can be paid directly to the Association

Please remember that it is still important to pay your rent. If you are facing any difficulties, please call us on 0141 560 6000 and we will be able to assist you.

If you require benefits advice please call GEMAP on 0141 773 5850. State that you are a ng homes tenant and they will arrange a telephone appointment for you.

We will only be carrying out emergency repairs until further notice.

To report an emergency repair please call us on 0141 560 6000.

Please be advised, that emergency repairs are classed as life and limb repairs and you should not call if the repair does not fall into this category.

We are not currently letting any of our properties as we are providing an emergency service only.

We are processing housing applications. Please get in touch by completing this form.

The government has launched an emergency package with energy suppliers to ensure you don’t face any additional hardships in heating or lighting your home during the coronavirus outbreak.

If you think you cannot afford to pay for extra gas or electricity because you have to self-isolate at home, support will be available through your energy supplier. Your supplier must take into account how much you can afford, and will explain your options. No credit meters will be disconnected during the outbreak.

Customers with prepayment meters who are self-isolating or unable to leave their home to top up their meter should contact their supplier immediately to discuss options. These may include:

• someone being sent to top up your prepayment card or token/key

• having funds added to your meter credit

• having a preloaded gas or electricity card sent to you in the post

The following numbers can be used to call your energy supplier:

BRITISH GAS 0333 202 9802

EDF 0333 200 5100

EON 0345 052 0000

NPOWER 0800 073 3000

SCOTTISH POWER 0800 027 0072

SSE 0345 026 2658

UTILITA online

UTILIA for top ups please call 0345 2068 333 (please use your 19 digit topup card number)

ng2 services will currently focus on:

• Bulk uplift
• Close cleaning (sweeping and mopping with disinfectant)
• Back court tidying
• Bin set tidy up
• Hedge trimming
• Weed killing
• Open space grass cutting
• Disinfecting front and back door handles, door entry systems and handrails in communal areas

We are continuing to carry out our tenant’s annual gas servicing. We understand that these are unprecedented times however we have a legal obligation to ensure that all residents are safe by carrying out annual gas servicing to boilers when they are due.

Our engineers are fully equipped with the correct PPE and have been trained on safe working practices, including adhering to social distancing rules, during the pandemic.

Should you receive a notification that your gas service is due and you have concerns about granting access to your property or anything else regarding your gas service, please do not hesitate to contact us. A friendly member of our team will be happy to discuss any concerns you may have, please call or email us:

Telephone: 0141 560 6000

Email: info@nghomes.net