While Coronavirus has not gone away completely, we have been able to return to a more familiar way of delivering our services. The health, safety and wellbeing of our tenants, customers, and staff remain our top priority.
Our offices are currently open Monday to Friday 9:00am-4:30pm for our tenants and other customers on an appointment-only basis. If you would like to make an appointment with one of our team, please contact 0141 560 6000 or email firstname.lastname@example.org
Our website will be updated on any changes - please check back regularly for the latest information.
Thank you again for your patience and we look forward to welcoming you back to the office.
Important information for ng homes tenants
If you suspect that you have symptoms of COVID-19 please call us or email us.
It is important that you let us know if you or a member of your household is self-isolating or has been diagnosed with COVID-19.
You should continue to pay your rent as normal. We understand that some tenants may have had their income reduced and if this is the case please contact us as soon as possible.
Our offices are now open on an appointment-only basis if you wish to pay your rent in person. Remember, you can still pay your rent using these alternative ways:
- Direct Debit – please call us on 0141 560 6000 and we can provide you with a Direct Debit form, simply complete this form and return it to us via email and we will set this up with your bank
- Allpay App - download from the App Store or Google play
- Allpay card – please call 0844 557 8321 (24hrs) or visit Allpay where you can pay online
- Direct Payments – if you are receiving Housing Benefits/Universal Credit, your rent can be paid directly to the Association
Please remember that it is still important to pay your rent. If you are facing any difficulties, please call us on 0141 560 6000 and we will be able to assist you.
If you require benefits advice please call us on 0141 560 6000 and ask to speak to your Housing Officer.
Our repairs service has now returned to normal, meaning we can deliver both emergency and non-essential repairs in our customer’s homes.
Please be aware that some of repairs may be affected by supply shortages. We will continue to prioritise emergency repairs whilst also now carrying out non-essential repair work.
If you have any queries about this, please contact us.
If you need to report a repair, please contact us using this form. Alternatively, please call us on 0141 560 6000.
We are continuing to let homes as before, and continuing to prioritise letting homes to people most in need – e.g homeless lets, applicants fleeing violence, overcrowding. Please get in touch on 0141 560 6000 if you have any questions about how we let our homes.
Applications will continue as normal over the phone or in-person by appointment. We can also offer a virtual appointment through our offices. If you wish to complete an application please contact us by phone on 0141 560 6000 or on our website, and we will be in touch.
If you are struggling with your gas/electricity bills, please contact your supplier/provider directly via their customer care number. Financial advice and support is also available through GEMAP on 0141 773 5850 or Scotland’s Citizens Advice Helpline free on 0800 028 1456.
Grants may be available through the Scottish Welfare Fund for anyone on low income, or whose income has been negatively affected by the Coronavirus pandemic, to help with daily living expenses such as food and bills, fuel (help with gas and electricity bills/meters) or heating costs.
The following numbers can be used to call your energy supplier:
BRITISH GAS 0333 202 9802
EDF 0333 200 5100
EON 0345 052 0000
NPOWER 0800 073 3000
SCOTTISH POWER 0800 027 0072
SSE 0345 026 2658
UTILIA for top ups please call 0345 2068 333 (please use your 19 digit topup card number)
ng2 services have been working hard across North Glasgow to provide essential services to tenants and customers. Their regular maintenance services have resumed and include:
- Close cleaning (sweeping and mopping with disinfectant)
- Back court tidying
- Bin set tidy up
- Hedge trimming
- Weed killing
- Open space grass cutting
We are carrying out our annual gas servicing as usual. Annual gas safety checks are not only essential, but a legal requirement. Please do all you can to ensure yours goes ahead – when it’s arranged – at the time we’ve agreed with you as we have a legal obligation to ensure that all residents are safe by carrying out annual gas servicing to boilers when they are due.
Should you receive a notification that your gas service is due and you have concerns about granting access to your property or anything else regarding your gas service, please do not hesitate to contact us.
For information about support and advice, please visit our Help at Hand page where we have listed information relating to Universal Credit, GEMAP, Scotcash, mental health support and notifications from Police Scotland and Scottish Fire and Rescue Service.
Alternative formats for NHS Coronavirus information
NHS Inform have a translated document outlining information about COVID-19, where to get help and how to request an interpreter. Please view this document.