homeowners

ng Property (Scotland) Limited is a registered subsidiary of North Glasgow Housing Association.

It has its own Management Board and Executive Officers and produces its own operating accounts.

 
It provides homeowners with property management services commonly known as Factoring services on behalf of ng homes.

 
As your Factor you can expect ng Property (Scotland) Limited to:-

 

- Arrange all planned, reactive and cyclical maintenance for common property on your behalf

  with due regard  to sensitive financial constraints.

- Consult and seek your agreement regarding the cost and sequence of major repairs.

- Complete quality control inspections of all  completed common repairs before authorising contractor’s invoices.


Respond to :-

 

- Common property Emergency repairs within 24 hours.

- Common property Urgent repairs within 3 days.

- Common property Routine repairs within 5 days.

 

Provide:-

 

- Direct access to administration and technical officers.

- An emergency 24HR call centre outwith office opening hours.

- Buildings insurance in a block policy.

- Optional contents insurance where applicable.

- Advice and support on grants and loan schemes.

- Debt management and welfare benefits advice.

- Concierge services where applicable.

- A dedicated e-mail address and on-line information.

 

- Offer a range of payment methods.

- Organise stair cleaning, common lighting, back court maintenance, litter picking and bulk uplift where applicable.

- Maintain communal TV aerials where applicable.

- Establish and consult with local Owners Forums.

- Respond to correspondence and formal enquiries within ten days of receipt.

- Acknowledge diversity & equality and treat you respectfully and courteously at all times.

 

Insurance

Click here to see a summary of the cover provided by NIG Insurance.  The full terms and conditions that apply to your policy can be found in the policy document which is available on request. For further reading about insurance via ng Property please click here.

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