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ng homes Sheltered Housing Service Praised for Quality of Care and Support

THE Quality of care and support provided by ng homes staff across its five sheltered housing complexes has been graded Very Good in a recent Care Service Inspection Report.


The Care Inspectorate regulates care services in Scotland and Inspector Jacqueline Young visited ng homes over two days at the end of September and commended ng homes for good staffing, management and leadership.  She said in her report: “Service users speak very highly of the service and believe the support helps individuals to remain independent. Staff were found to be very motivated and committed to making improvements for the benefit of tenants.”



The type of inspection was “low intensity” which is carried out when the Care Inspectorate is satisfied that the organisation is working hard to provide consistently high standards of care.


ng homes is registered with the Care Inspectorate to provide sheltered housing to older people and they have five complexes supporting 170 tenants living in North Glasgow. 
The complexes provide sheltered or very sheltered housing at various locations in Springburn and Possilpark.


Many tenants spoke about feeling safe because of the support they receive from the service and said the support from staff helped them to remain independent.  Other quotes from residents and their families included:


  • "Been here for 6 years...the staff are magic..."


  • "The staff have always done a great job and have come to me when I had a problem and needed help. I can't thank the staff enough for their support."


  • "I am very happy in this complex and the staff are very good and supportive towards me.


  • "We take care of our mother, and we get great help from the warden who always takes time to help out and we find it very helpful. My mum loves staying in her complex."


  • "Staff visit me every day, anything you can't manage they get if for you, say if you need messages. There was a fish supper night here, and they help with

entertainment. Meetings take place if you want to go to them.”


Karen Johnson, Sheltered Housing Manager said: “We are pleased with the findings in the Care Inspectorate’s Report.  It’s good to hear all the positive comments from the residents surveyed and recognition of the excellent work being carried out by our staff team.”

Ann Marie Devlin, Depute CEO added: “Thanks to all of our staff for achieving this terrific result.  In the spirit of continuous improvement we recognise that there is still work to be done and we will be implementing an action plan to support us in achieving our aim of delivering an excellent service for our sheltered housing residents.”

John Fury Chairperson of ng homes said: “This is a great result and a very positive outcome for the organisation.”

ng homes Chief Executive Robert Tamburrini wins Leader of the Year at Scottish Social Enterprise Awards

The winners of the annual Scottish Social Enterprise Awards 2012 were announced earlier this month at a ceremony in Edinburgh with Robert Tamburrini CEO (ng homes and ng2) picking up the Scottish Social Enterprise Leader of the Year award.


Fraser Kelly, Chief Executive of Social Enterprise Scotland, said: “The winners demonstrate the diversity and innovation of our social enterprise community. With a 100% increase in applications this year it just goes to show the imagination, strength and ambition of social enterprise in Scotland.”  Social Enterprise Scotland is an independent Scottish organisation, built and controlled by grassroots social enterprises across the country.



Robert Tamburrini said: “Winning this award would not have been possible without the support of the respective Boards of ng homes and ng2 together with our staff and business partners. Social Enterprise is clearly thriving in Scotland and it was fantastic for us to win this award.”


Chairperson of ng homes John Fury said:  “Winning this award shows we are on the right track to making North Glasgow a great place to work.”

ng2 Chairperson Ronnie Rodden added “It’s great that we are employing local people to provide quality services to our customers.”


Initially ng2 had one member of staff seconded from ng homes at start up in 2010. Now ng2 has just appointed its 43rd employee this year.  They also held their first staff conference and have quickly expanded their services over the past two years.


This year ng homes, the parent company have launched an innovative waste improvement plan, ran event management training for secondary school pupils, provided free soccer coaching during school holidays, helped local people develop their skills via the Activate programme and continued to deliver services to its customers via its social enterprise ng2.


Others who received Scottish Social Enterprise awards included Talking Mats from Stirling, Factory Skatepark from Dundee, the International Network of Street Papers (INSP) in Glasgow and Udston Primary School in Hamilton.


There was a 100% increase in applications compared to last year and entries came from 18 local authority areas. The awards were officially presented to the winners at the annual Scottish Parliament reception on 13 November 2012.


The judging panel included Alf Young, freelance journalist and Chair of Social Investment Scotland, Linda Hanna of Scottish Enterprise and Gordon Merrylees of RBS.



ng homes Stars Honoured at Community Awards


THE Regen Stars in the Community Awards proved a great success for ng homes recently with 4 of its “stars” receiving awards for the work they do in North Glasgow.


Tosh Hamilton, an ng homes Concierge Team Leader was honoured to receive the “Regen Star” award for going that extra mile.  Earlier this year Tosh prevented a young woman from jumping from a bridge over a busy road. Tosh being the modest person he is returned to his duties but his actions have been commended by both Strathclyde Police and Glasgow City Council.  Tosh reckons he was in the right place at the right time and said: “Its very humbling to be recognised in this way and I share this award with my concierge colleagues who would have acted in the same way in the circumstances.”


Next up it was the turn of ng homes Tenancy Sustainment Team who received an award in the category of Building Stronger Communities.  The team help tenants to enjoy living in their homes and assist when people find it difficult to manage their tenancy.  In addition to starter packs, the team provide a wide range of support including giving advice on how to furnish a home, providing access to other organisations and service providers, improving personal safety and security, contacting utility services, checking benefits and applying for adaptations on behalf of tenants. Gail Nicolson who represented the team on the night said: “We are really pleased to have won this award, our team work really hard for our tenants and it’s nice to receive recognition for our efforts.”


John Devine received special recognition for the work he has done in the North and East of the city.  John was instrumental in the Glasgow Fort development in the East and in the North he has developed ng2, a social enterprise employing local people to provide services to ng homes tenants and the wider North Glasgow community. John said: “I’d like to thank Pat Bradley and all the ng 2 staff I’ve worked with as they share this award and I couldn’t do what I do without working in partnership with others.”



Frank Miller, Vice Chairperson of ng homes was delighted when he received an award for his voluntary work over a number of years with ng homes, Young Peoples Futures, the Community Planning Partnership and a whole host of other community groups in North Glasgow. Frank said: “This was totally unexpected and a really nice surprise, I’m chuffed to bits with this”


John Fury, Chairperson of ng homes was delighted for Frank and said: “Its heartening to see Frank receive recognition for all the work he has done in our communities over many years, I’m delighted for him and his award is also a great tribute to the work of all his fellow ng homes board members.”


The awards were hosted by the Regen Newspaper Group and compered by Cllr George Redmond who congratulated all the winners and nominees for the enormous contribution they make to communities in the North and East of Glasgow.


CEO of ng homes Robert Tamburrini was delighted with the success on the night and said: “Well done to all our award winners, these awards are testimony to the hard work and professionalism shown by our Board and staff in making a difference to our communities.  It’s good to get recognition from the Regen Newspaper Group. Having said that our feet are firmly on the ground and we will continue to plan improvements to the services we provide to customers.  It was wonderful to see so many individuals and organisations being recognised for the excellent work that they do in the North and East of Glasgow and I’d like personally to thank George Burt and Karen Fraser for putting on such a wonderful event.”

Team Effort Delivers Healthy Award for ng homes!


THE staff team at ng homes are shaping up for a healthy future now that the organisation has picked up the Healthy Working Lives Bronze award for promoting health and wellbeing in the workplace.


The Healthy Working Lives (HWL) Award Programme is run by the Scottish Centre for Healthy Working Lives and it supports employers and employees to develop health promotion and safety themes in the workplace in a practical, logical way, that’s beneficial to all.




The Bronze Award recognises the excellent work that has been done by the staff and Committee Members at ng homes to promote and support staff health and wellbeing.  This includes the work done by all staff in relation to designing and implementing health related activities and events.  In the last year staff have taken part in a wide range of activities including regular lunchtime walking, a pedometer challenge, sampling fruit smoothies, taking part in health and wellbeing surveys and competing in a weigh-in at work challenge.  Staff have also launched awareness campaigns on skin protection and smoking cessation.


John Fury, ng homes Chairperson commented: “It is great to see the efforts of our people recognised by the Healthy Working Lives Bronze Award. This emphasises the importance we place on health and wellbeing in general and maintaining a healthy work/life balance for our staff at ng homes.”


The Healthy Working Lives Team within ng homes is made up of staff from across the entire organisation and the members are actively involved in developing the organisation’s approach to health and wellbeing. Team members Margaret McCann, HR Manager and Elizabeth Frew, Sheltered Housing Support Officer were honoured to represent the organisation and pick up the award at the recent Healthy Working Lives awards ceremony held in Glasgow.


Tony Sweeney, Head of Organisational Development at ng homes, said: “This has been a great team effort and we are now working towards the Silver Award with the ultimate aim of achieving Gold. We really appreciate the contribution made by all of our people. The input and involvement of our staff is vital for the success of the programme and the participation so far has been excellent.”












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