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ng homes handle and create a large amount of information every day. We share information that ng homes customers and the public may find useful on our website.  There are information rights that everyone is entitled to that allow you to request information that ng homes may hold.


Data Protection 

We hold personal information about you to enable us provide you with our services. Information which is about you, and from which you can be identified, is known as your personal data

 

ng homes protect all personal data in compliance with the Data Protection Act 1998 (DPA), and are registered with the Information Commissioner's Office as a data controller.   We have our own Data Protection Policy available.

 

Requesting to see your personal data 

You have a right under DPA to access any information held by us about you, and to have any inaccuracies corrected. A request to access your personal data is known as a subject access request. If you would like to exercise your right to access your personal data, this must be submitted to us in writing. All requests must include your full name and address. Proof of identity will also be required e.g. copy of passport, driving licence. 

 

ng homes have the right to charge a fee of up to £10 to complete your request. When you request your personal information from us we have 40 calendar days to respond. 

 

If you are not happy with how we handle your request, please let us know and we will try to resolve your complaint. If you are still not happy, you should contact the Information Commissioner's Office.

 

 

Environmental Information Regulations 

You have the right to request environmental information. Requests can be made under the Environmental Information (Scotland) Regulations 2004 (EIRs) and they work in a similar way to Freedom of Information requests, even though ng homes are not subject to Freedom of Information (Scotland) Regulations. 

 

You can make an EIR request or request assistance to make a request by contacting our Data Protection Officer via the contact details below. When you request environmental information from us, we will provide it to you within 20 working days or if the information requested is complex and voluminous 40 working days. 

 

Charges may apply if you request a lot of information or if the information would take us a long time to produce. See our Schedule of Fees.

Occasionally there will be reasons why we cannot provide the information you have requested. If that is the case we will tell you why. You can challenge our decision and ask us to review our response. If you are unhappy after the review, you can appeal directly to the Scottish Information Commissioner

 

The Scottish Information Commissioner 
Kinburn Castle 
Doubledykes Road 
St Andrews, Fife 
KY16 9DS 
01334 464610 
This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

Other Requests for Information 

ng homes as a Housing Association are not subject to the Freedom of Information (Scotland) Act 2002. To ensure we operate in an open and transparent manner we will consider reasonable requests for information that do not fall under Data Protection or Environmental Information under our Openness, Accountability and Confidentiality policy.


Contact
 

If you have any queries regarding your rights to access information from ng homes or to make a request, please contact our Data Protection Officer. 

 

Data Protection Officer

 

ng homes

50 Reidhouse Street

Glasgow

G21 4LS

0141 560 6000

This email address is being protected from spambots. You need JavaScript enabled to view it. 

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Over the years many local people have accessed free training courses provided by ng homes. The latest opportunities are listed below:

 

 

Activate – Contact Margaret Layden via email on This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Other learning in North Glasgow...

 

Learning Communities within the North East Area of the City

Glasgow Kelvin College

ng homes has a vision to make North Glasgow a great place for living, learning, working, visiting and investing.  The ng legacy series contributes to this overall vision through the delivery of diverse and innovative programmes that are engaging educating, inspiring and empowering for all the community in North Glasgow.

 

The ng legacy series is dedicated to providing an inclusive and accessible programme of activities which will promote the culture, educational and economic well-being of the people in North Glasgow by encouraging local participation in community activities.

 

By engaging and involving local people to identify activities that will allow them to become actively involved in their community, we aim to ensure that they can all share the benefits of the programme.

 

If you would like to find out more information about the ng legacy series e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or call  0141 630 4264.

 

All the activities within this programme have been recognised by Glasgow City Council as contributing to the Glasgow Legacy Plan for the 2014 Commonwealth Games, in leaving a lasting legacy for the city in the run up to Glasgow 2014 and beyond.

 

If you would like to find out more information about Glasgow’s Legacy click here.

 

If you would like to find out more information about the Commonwealth Games held in Glaasgow in 2014 click here.

 

We have a vision for North Glasgow: to make it a great place to live, learn, work, visit and invest in.

 

At ng homes our customers are at the heart of our business and we aim to deliver customer service excellence in all that we do.  Our customers include our tenants, our factored owners, local residents, community groups, partner organisations and other stakeholders. We are committed to ensuring that we provide first class services that are efficient, effective and responsive to our customers’ needs.

 

We provide housing and support services to tenants and owners in the Springburn, Balornock, Possilpark and Parkhouse areas of North Glasgow. Our website will provide you with information about the services we offer as well as the latest news and what's happening in your community.  Tenants and owners can make payments and report repairs on the site.

 

 

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