Complaints

At ng homes we aim to provide first class service to all of our customers and we value your feedback. We recognise that from time to time some things can go wrong. When this happens, we want to know about it so we can rectify matters and improve our service. 

Tenant Complaints - Please click here to see our quick guide

Owners Complaints - Please click here to see our quick guide

To view the Scottish Housing Regulator's Factsheet on Performace Matters, please click here.

Please note that the HOHP is now the Housing and Property Chamber, and the new address is:

Housing and Property Chamber

First-tier Tribunal for Scotland

Glasgow Tribunals Centre

20 York Street

Glasgow

G2 8GT

You can make a complaint by phoning us, visiting one of our offices, emailing us or writing to us.

If you wish to make a complaint, you can do so by filling in and submitting the form below:

Complaints Form

Your Name(*)

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