Access to Information 

ng homes handle and create a huge amount of information every day. We share information that ng homes customers and the public may find useful on our website.  There are information rights that everyone is entitled to that allow you to request information that ng homes may hold.


Data Protection 

We hold personal information about you to enable us provide you with our services. Information which is about you, and from which you can be identified, is known as your "personal data". 

ng homes protect all personal data in compliance with the Data Protection Act 1998 (DPA), and are registered with the Information Commissioner's Office as a data controller.   We have our own Data Protection Policy available.

Requesting to see your personal data 

You have a right under DPA to access any information held by us about you, and to have any inaccuracies corrected. A request to access your personal data is known as a "subject access request". If you would like to exercise your right to access your personal data, this must be submitted to us in writing. 

All requests must include your full name and address. Proof of identity will also be required e.g. copy of passport, driving licence. 

ng homes have the right to charge a fee of up to £10 to complete your request. 

When you request your personal information from us we have 40 calendar days to respond. 

If you are not happy with how we handle your request, please let us know and we will try to resolve your complaint. If you are still not happy, you should contact the Information Commissioner's Office.

Environmental Information Regulations 

You have the right to request environmental information. Requests can be made under the Environmental Information (Scotland) Regulations 2004 (EIRs) and they work in a similar way to Freedom of Information requests, even though ng homes are not subject to Freedom of Information (Scotland) Regulations. 

You can make an EIR request or request assistance to make a request by contacting our Data Protection Officer via the contact details below. 

When you request environmental information from us, we will provide it to you within 20 working days or if the information requested is complex and voluminous 40 working days. 

Charges may apply if you request a lot of information or if the information would take us a long time to produce. See our Schedule of Fees.

Occasionally there will be reasons why we cannot provide the information you have requested. If that is the case we will tell you why. 

You can challenge our decision and ask us to review our response. If you are unhappy after the review, you can appeal directly to the Scottish Information Commissioner. 

The Scottish Information Commissioner 
Kinburn Castle 
Doubledykes Road 
St Andrews, Fife 
KY16 9DS 
01334 464610 
This email address is being protected from spambots. You need JavaScript enabled to view it. 

Other Requests for Information 

ng homes as a Housing Association are not subject to the Freedom of Information (Scotland) Act 2002. To ensure we operate in an open and transparent manner we will consider reasonable requests for information that do not fall under Data Protection or Environmental Information under our Openness, Accountability and Confidentiality policy.


Contact
 

If you have any queries regarding your rights to access information from ng homes or to make a request, please contact our Data Protection Officer. 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
Data Protection Officer 
ng homes 
50 Reidhouse Street 
Glasgow G21 4LS 
Telephone: 0141 560 6000

make_a_payment_button

apply_for_a_home_button

report_a_repair_button

antisocial-button

complaints-button

latest_jobs_button

northnews_button

events_button

sp_button

 

Signup for Updates



Receive HTML?